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# # Questions Click to Order
1 Do you Deliver?

Yes I can deliver on these days.

Wednesday: Ashington, Findon, Worthing, Goring. Order by 3pm the day before.

Thursday: Southerwater, Horsham, Crawley and Horley. Order by 3pm the day before.

Friday: Southwater, Partridge Green, Cowfold, Burgess Hill, Haywards Heath. Order by 3pm the day before.

Saturday: Arundel, Littlehampton, Chichester: Order by 3pm the day before.

I can deliver bagels on other days but please contact me before ordering.

 

** There is normally a delivery charge of about £3 but maybe more.

2 Do you offer Gluten Free?

No I do not.

Bagels need gluten to make them chewy and it's the gluten that gives them the chew. If a bagel is not chewy then it really isn't a bagel :-)

3 I can't checkout, it says "I will collect" but I want a delivery

There are a couple of reasons why this is happening.

Firstly check that you are using capital letters and that there is a space in the middle of your postcode. This is how I write mine RH20 1DJ. If I were to write like this rh201dj The system would not recognise the postcode and not give me a delivery option.

If you have typed in your address and postcode and you are unable to see a delivery option then it could be that we don't have your postcode on our system. Please either drop me an email jacobs@jacobsbagels.com or send me a facebook message.

4 Do you do Vegan Bagels?

All of my bagels are vegan except those with cheese or chocolate.

Checkout our shop https://www.jacobsbagels.com/bagel-shop

5 Do you do Vegetarian bagels

Yes we do vegetarian bagels. The only addition is egg but just ask the question when you find some that you like.

6 Do you cater for Diabetics?

If you are a diabetic please let us know.

In most cases I will swap out the sugar for zylitol https://www.amazon.co.uk/Xylitol-Sweetener-Pouch-1000g-Pack/dp/B009M3TGAQ 

7 I want a bagel that isn't on the menu. Can you bake one for me?

Unfortunately, I cannot bake anything that isn't on the list menu. The reason is that we'd have to get in the ingredients which we wouldn't have tested yet.  From time to time I do have a guest bagel but this is something that i would have baked many times before offering it for sale.

8 I found something in my bagel that I didn't order!

I work in a very small environment and sometimes a poppy seed/sesame/ onion or even some chocolate might find it self in the wrong bagel. Most people take it as a bonus and accept that in an artisan kitchen this can happen. I do try very hard but if it happens please accept my apologies in advance.

9 I have a question, can I speak to someone?

Absolutely. i am here to help.

Ideally I'd prefer you to use messenger but if for any reason you'd prefer to use the telephone. then just call me on 07920 488 450. If I'm awake I will answer or leave me a message.

10 I have signed up but the login doesn't work?

OK, so the sign up process is a two step.

Once you have filled in your details and signed up an email is sent to your email address for you to activate your account. If you don't click on the activation link you won't be able to login.

Sometimes (quite often) this email is in your junk or spam folder.

If you have found the email and clicked on the activation link and are still having login issues then please get in touch and I will check what is not working.

11 Can you Freeze your bagels?

Yes,

Freeze on day of purchase and take out of the freezer as and when you need them. Do not take out too many because bagels go hard after a few of days.

12 How do I redeem my full club card?

All that you have to do is drop me a message on Facebbok or an email me at jacobs@jacobsbagels.com telling me that you have a full card and also which bagels you would like to redeem your card against. I will send you a coupon code for you to use at the checkout and we will collect the full card on delivery. 

So, first have a look at which bagels you would like to have then, drop me a message and I will reply with a coupon code for you to use on the website.