We want you to be happy with your order, and we will always try to help where we reasonably can.

If there is a problem with your order, please contact Jacob's Bagels as soon as possible with the details. Because our products are fresh food, returns are not handled in the same way as general retail items, but we will review issues fairly and work with you on the right outcome.

Please get in touch before returning anything so we can advise you properly.